Payments & add-ons
How the Pro challenge fee refund works
Your first approved Pro funded payout triggers a refund of the full amount paid for the original challenge order, including add-ons purchased in that order. Eligibility alone or a rejected request does not trigger the refund.
How to qualify
- Pass both Pro phases and activate the funded account.
- Meet every first-payout condition, including the trading days, waiting period, minimum profit, closed positions, approved verification and signed agreement.
- Submit a payout request. The refund is triggered when that first payout is approved.
The refund covers the full amount paid for the original challenge order, including add-ons in that order. It is paid with the first payout. Merely becoming eligible does not trigger payment, and a rejected request does not produce a refund.
The free retry is separate
Pass Phase 1 and fail Phase 2, and you receive one free retry with no new purchase. This is one retry per trader, only after a Phase 2 failure. If the retry fails, a new challenge must be purchased.
First payout received but no refund?
Send support your registered email address, funded account number, payout approval and payment details, and the original order number.
Speedy, Flex and Instant Funding fees are non-refundable once login details are issued. Refunds and cancellations