Troubleshooting
Why did my stop loss trigger early?
Stops fill at the price you can actually trade at, which includes the spread, not the mid or chart price. Around news and rollover the spread widens, so a stop can fill while the chart never appears to touch it.
What actually happens
- Buy positions close on the bid price. Sell positions close on the ask. Charts usually draw the bid, so a sell's stop can be hit by the ask while the chart line never reaches it.
- Around news, in thin markets and at the 21:00 UTC rollover, the spread widens and moves the tradable price away from the chart price.
- In fast markets, slippage can fill a stop beyond its level.
Rollover is the classic case
The daily reset at 21:00 UTC sits inside an hour of thin liquidity and wide spreads. A stop that looked safe minutes earlier can fill in that window. What happens at market rollover?
What it means for your account
Server-side execution records are the reference, not the chart. Drawdown checks use equity, which moves with the tradable price, so a breach can happen while the chart looks fine.
If you believe an execution was wrong, send support the ticket number, the symbol, the exact time, your platform screenshot and what you expected.
Genuine pricing faults are handled under the system-error rules. Deliberately trading a suspected fault is prohibited. Exploiting system errors