Trading rules

Exploiting system errors

All accounts

You may not profit from a known or obvious technical fault, pricing error, feed delay or platform malfunction. Stop trading the affected instrument and report it instead.

Example of a breach

During a feed fault, US30 is quoted 400 points away from the real market. A trader opens a position, closes it for +$3,200 as the price corrects, then repeats the trade on the next mispriced quote.

What to do instead

Stop trading the affected instrument.
Contact support with a screenshot, the time, the symbol and your account number.

What is reviewed

Platform logs, the price feed, execution records and your activity after the problem became apparent.

Possible outcome

Affected profits are removed. Further action is possible.