Verification & account
Why was my verification rejected?
Read the reason Veriff gives, fix that specific issue and resubmit. The fix is almost always specific, and resubmitting the same unclear or mismatched document will not change the outcome.
The common reasons
| Rejection reason | Fix |
|---|---|
| Expired document | Submit a valid, in-date ID |
| Screenshot, photo of a screen, photocopy or scan | Photograph the original physical document |
| Cropped, blurred, dark or low-resolution image | Retake with all four corners visible, in focus and without glare |
| Hidden, edited or damaged information | Nothing on the document may be obscured or altered |
| ID belongs to someone else | Only you, the registered account owner, can verify |
| Details do not match your Traderscale profile | Contact support to correct the profile rather than working around it |
What support can and cannot do
Support can explain a rejection and check your profile details. Support cannot approve verification manually or bypass Veriff's requirements. Approval sits with Veriff.
Statuses matter: submitted, pending and rejected are all different from approved, and only approved lets the funded setup continue.
Which documents do I need for verification? · How long does verification take?