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Account churning
You may not keep buying accounts and trading each one on an all-or-nothing basis until it passes or breaches. Traderscale expects a defined, controlled approach across your accounts,…
Account sharing and reselling
Only you, the registered trader, may access and trade your account. You cannot sell it, share it, transfer it or let anyone else manage it.
Affiliate programme overview
Traderscale works with affiliates, content creators, educators and strategic partners. Partners get a commission structure, a dedicated account manager and marketing support.
Affiliate terms
Your full terms are in your partner agreement. Two published rules also bind every affiliate: no third-party payments and no gifted accounts.
AML and compliance checks
Traderscale checks payment ownership, verifies identity and monitors trading to prevent fraud, money laundering and account misuse. Responding to information requests quickly is the…
Arbitrage trading
You may not profit from price differences, feed delays or technical inefficiencies between platforms. Latency arbitrage, triangular arbitrage, cross-platform price exploitation and…
Can I add to a losing position?
On Speedy, Flex and Instant Funding, adding to a losing position must meet either the time allowance or the instrument’s price-distance allowance. Pro-only sequences are exempt; the…
Can I hold trades over the weekend?
Yes, if your account has the Weekend Holding add-on. Without it, open positions close automatically at 20:30 UTC before the weekend and weekend-open markets cannot be traded.
Can I scale in or trade multiple accounts?
Yes. You can place several entries and repeat your own setup by hand on your own accounts. The adding-to-a-loser rule, the risk rules and your programme's restrictions still apply to…
Can I trade during news releases?
Directional news trading is allowed on Speedy and Pro. Flex and Instant Funding restrict new positions on affected or correlated instruments within five minutes before and after a…
Can I trade during news releases?
Directional news trading is allowed on Speedy and Pro. Flex and Instant Funding restrict new positions on affected or correlated instruments within five minutes before and after a…
Can I trade during news releases?
Directional news trading is allowed on Speedy and Pro. Flex and Instant Funding restrict new positions on affected or correlated instruments within five minutes before and after a…
Can I trade during news releases?
Directional news trading is allowed on Pro, without the five-minute news-entry restriction. Opposing-order news bracketing is prohibited. Normal risk and trading rules still apply.
Can I use EAs, bots or trade copiers?
No. You must place every trade yourself. Expert Advisors, bots, scripts and automatic trade copiers are prohibited on evaluation and funded accounts. Analysis tools and calculators need…
Capital allocation manipulation
You may not spread, transfer or offset risk across several Traderscale accounts to get around the limits that apply to a single account.
Commission structure
Commission rates and terms are provided during the application process and in your partner agreement. The programme offers competitive structures, with bespoke arrangements for…
Compare Speedy, Flex, Pro and Instant Funding
Speedy and Flex are one-step evaluations, Pro is two-step and Instant Funding has no evaluation. Speedy and Instant Funding use a trailing maximum drawdown and a consistency rule. Flex…
Competition drawdown and risk rules
The competition uses a 4% daily drawdown that resets at 21:00 UTC, an 8% trailing maximum drawdown, a 4% maximum risk per asset and a two-minute minimum hold. Drawdown uses equity; the…
Competition prizes
Places 1 to 8 win a two-step Pro Challenge account, from $400,000 for first place down to $10,000. Places 9 and 10 receive exclusive discount codes. Prizes are non-transferable and…
Competition restricted countries
The competition's restricted list is much longer than the list for standard accounts. Residents of the countries below, and anyone accessing the competition from them, cannot take part…
Expert Advisors and automation
All trading must be manual. Any tool that automatically opens, changes, manages or closes trades is prohibited on every account.
Exploiting system errors
You may not profit from a known or obvious technical fault, pricing error, feed delay or platform malfunction. Stop trading the affected instrument and report it instead.
Flex drawdown limits
Flex has two loss limits: a 3% daily drawdown and an 8% static maximum drawdown. The maximum floor is fixed from your starting balance and never moves.
Flex payout requirements
Before each Flex payout you need 4 qualifying profit days, the waiting period, no open positions, approved verification and a signed agreement. Meeting them lets you request; the payout…
Flex rules at a glance
Flex is a one-step evaluation with a 10% profit target, a 3% daily drawdown limit and an 8% static maximum drawdown. There is no consistency rule. You need four qualifying profit days…
Flex: profit target and trading days
To pass the Flex evaluation, reach 10% closed profit with no open positions across at least four qualifying profit days. Each qualifying day needs at least 0.25% of starting balance in…
Getting paid in crypto (USDT)
Crypto payouts are sent as USDT on the ERC20 network. Check every character of your wallet address and confirm it accepts USDT on ERC20 before you submit. Funds sent on the wrong…
Grid trading
You may not place layers of orders at fixed price intervals with no directional view. A grid profits from movement in either direction, which is not a trading decision.
Hedge trading
You may not hold a buy and a sell on the same instrument at the same time, including across separate Traderscale accounts, where the effect is to cancel out your exposure or exploit…
High-frequency trading
You may not use ultra-fast execution to capture tiny price movements within milliseconds, whether by software or by hand.
How do I activate my funded account?
Activate your simulated funded Speedy account by completing identity verification and signing the Funded Trader Agreement. Receiving login details alone does not enable trading.
How do I activate my funded account?
Activate your simulated funded Flex account by completing identity verification and signing the Funded Trader Agreement. Receiving login details alone does not enable trading.
How do I activate my funded account?
Activate your simulated funded Instant Funding account by completing identity verification and signing the Funded Trader Agreement. Receiving login details alone does not enable…
How do I activate my funded account?
Activate your simulated funded Pro account by completing identity verification and signing the Funded Trader Agreement. Receiving login details alone does not enable trading.
How do I request a payout?
In your Trader Area, open Accounts Overview, select your funded account, choose Go to Metrics and select Request Payout once it appears. Confirm your payment details before you submit.
How do I request a payout?
In your Trader Area, open Accounts Overview, select your funded account, choose Go to Metrics and select Request Payout once it appears. Confirm your payment details before you submit.
How do I request a payout?
In your Trader Area, open Accounts Overview, select your funded account, choose Go to Metrics and select Request Payout once it appears. Confirm your payment details before you submit.
How do I request a payout?
In your Trader Area, open Accounts Overview, select your funded account, choose Go to Metrics and select Request Payout once it appears. Confirm your payment details before you submit.
How does the risk-to-reward policy work?
Negative risk to reward uses the furthest stop distance. On all account types, 60% or more negative-risk-to-reward positions causes payout rejection and an account breach, regardless of…
How does the risk-to-reward policy work?
Negative risk to reward uses the furthest stop distance. On all account types, 60% or more negative-risk-to-reward positions causes payout rejection and an account breach, regardless of…
How does the risk-to-reward policy work?
Negative risk to reward uses the furthest stop distance. On all account types, 60% or more negative-risk-to-reward positions causes payout rejection and an account breach, regardless of…
How does the risk-to-reward policy work?
Negative risk to reward uses the furthest stop distance. On all account types, 60% or more negative-risk-to-reward positions causes payout rejection and an account breach, regardless of…
How does TraderProtect work?
On Instant Funding, TraderProtect closes all open positions when their combined floating loss reaches 2% of initial balance. The event count lasts for the account lifetime: the first is…
How long does a payout take?
Compliance review takes up to two business days from your request. Payment processing takes up to three business days after approval. These are separate stages.
How long does a payout take?
Compliance review takes up to two business days from your request. Payment processing takes up to three business days after approval. These are separate stages.
How long does a payout take?
Compliance review takes up to two business days from your request. Payment processing takes up to three business days after approval. These are separate stages.
How long does a payout take?
Compliance review takes up to two business days from your request. Payment processing takes up to three business days after approval. These are separate stages.
How long does verification take?
Verification is usually instant after a clear submission. Approved verification and a signed Funded Trader Agreement are required before a funded account is enabled for trading.
How long must I hold a trade?
Hold every position for at least two minutes using server timestamps. Short-trade profits are removed and losses count. When short-trade profits exceed the payout share, account-profit…
How long must I hold a trade?
Hold every position for at least two minutes using server timestamps. Short-trade profits are removed and losses count. When short-trade profits exceed the payout share, account-profit…
How long must I hold a trade?
Hold every position for at least two minutes using server timestamps. Short-trade profits are removed and losses count. When short-trade profits exceed the payout share, account-profit…
How long must I hold a trade?
Hold every position for at least two minutes using server timestamps. Short-trade profits are removed and losses count. When short-trade profits exceed the payout share, account-profit…
How the Pro challenge fee refund works
Your first approved Pro funded payout triggers a refund of the full amount paid for the original challenge order, including add-ons purchased in that order. Eligibility alone or a…
How to apply as an affiliate
Apply through the partners page on the Traderscale website. The partnerships team reviews every application and replies directly.
How to buy an account
Buy through the website checkout or your Trader Area. Evaluation login details, including Pro evaluation details, are issued immediately after payment. Funded trading requires approved…
How to delete your account
Contact support by email or live chat. Deletions are handled manually and cannot be done from inside the platform.
How to log in to Match-Trader
Sign in to Match-Trader with the email address and password supplied in your account login email. US customers use Match-Trader only. Your programme trading rules still apply.
How to reset your password
Use Forgot password at hub.traderscale.com to reset your Trader Area password. MT5 password changes are handled by support and appear in the Trader Area; changing the password inside…
Instant Funding consistency rule
On Instant Funding, your highest profit day must be below 20% of your total profit for the payout period. Exactly 20% does not pass. Failing the rule delays your payout; it does not…
Instant Funding drawdown limits
Instant Funding has two loss limits: a 3% daily drawdown and a 6% trailing maximum drawdown. The maximum floor rises with your highest equity until it locks at the starting balance, and…
Instant Funding payout requirements
Before each Instant Funding payout you need 4 qualifying profit days, the waiting period, no open positions, consistency below 20%, approved verification and a signed agreement. Meeting…
Instant Funding rules at a glance
Instant Funding has no evaluation. You trade a simulated funded account after completing KYC and signing the agreement, with 3% daily drawdown, 6% trailing maximum drawdown, consistency…
Instant Funding: qualifying trading days
Before each Instant Funding payout you need four days with net realised profit of at least 0.25% of starting balance. Entry and close do not need the same date. There is no evaluation…
Max risk per asset
Maximum planned stop-loss risk per asset is 4% on Speedy, 3% on Flex, 5% on Pro and 2.5% on Instant Funding. Risk is measured per account and recalculated when the stop changes.
Max risk per asset
Maximum planned stop-loss risk per asset is 4% on Speedy, 3% on Flex, 5% on Pro and 2.5% on Instant Funding. Risk is measured per account and recalculated when the stop changes.
Max risk per asset
Maximum planned stop-loss risk per asset is 4% on Speedy, 3% on Flex, 5% on Pro and 2.5% on Instant Funding. Risk is measured per account and recalculated when the stop changes.
Max risk per asset
Pro allows up to 5% planned risk per asset within each account. Risk from entries on the same asset is combined and recalculated when a stop changes.
Monthly competition rules
The competition runs from the 1st to the last day of each month on a dedicated $100,000 simulated MT5 account. There are 500 places, first come first served, and registration opens…
MT5 login troubleshooting
Most MT5 login problems come down to the wrong server, a pasted password with a stray space, or the investor password being used instead of the main trading password. Work through the…
News bracketing
You may not place opposing pending orders either side of the price before a major news release to catch the move in either direction. On Flex and Instant Funding, the five-minute window…
News bracketing
You may not place opposing pending orders either side of the price before a major news release to catch the move in either direction. On Flex and Instant Funding, the five-minute window…
News bracketing
You may not place opposing pending orders either side of the price before a major news release to catch the move in either direction. On Flex and Instant Funding, the five-minute window…
News bracketing
Opposing orders intended to capture either direction of a news release are prohibited on Pro. Directional news trading remains allowed.
One-sided speculative exposure
Repeated big directional bets with no risk control and no consistent method can be treated as speculative behaviour, even if they win.
Payment method policy
Your Traderscale profile, your account, the payment method you buy with, your identity documents and your payout method must all be in the same legal name. Payments from anyone else are…
Pro drawdown limits
Pro has two loss limits: a 5% daily drawdown and a 10% static maximum drawdown. The maximum floor is fixed from your starting balance and never moves.
Pro payout requirements
Before each Pro payout you need 3 trading days, the waiting period, no open positions, approved verification and a signed agreement. Meeting them lets you request; the payout is still…
Pro rules at a glance
Pro is a simulated two-step evaluation (10% then 5%) with a 5% daily drawdown limit, a 10% static maximum drawdown and no consistency rule. Approval of your first funded payout triggers…
Pro: profit targets and trading days
Pass Phase 1 with 10% closed profit and Phase 2 with 5%, each with no open positions and at least three trading days. Funded Pro accounts need three trading days before each payout.…
Refunds and cancellations
You pay a one-time purchase fee. Once login details are issued, the fee is non-refundable except for the Pro refund: the first approved funded payout triggers a refund of the full…
Setting up Rise Works for payouts
Rise Works is the platform Traderscale uses to pay by bank wire or crypto, depending on your region. Set up your Rise profile before you request a payout, using the same email address…
Speedy consistency rule
On a funded Speedy account, your highest profit day must be below 40% of your total profit for the payout period. Exactly 40% does not pass. Failing the rule delays your payout; it does…
Speedy drawdown limits
Speedy has two loss limits: a 4% daily drawdown and an 8% trailing maximum drawdown. The maximum floor rises with your highest equity until it locks at the starting balance, and never…
Speedy payout requirements
Before each Speedy payout you need 10 trading days, the waiting period, no open positions, consistency below 40%, approved verification and a signed agreement. Meeting them lets you…
Speedy rules at a glance
Speedy is a one-step evaluation with a 10% profit target, a 4% daily drawdown limit and an 8% trailing maximum drawdown. Funded payouts need 10 trading days and consistency below 40%.
Speedy: profit target and trading days
To pass the Speedy evaluation, reach 10% closed profit with no open positions and at least one trading day. On a funded Speedy account you need 10 trading days before each payout.
The $600,000 capital limit
The maximum simulated capital allocation is $600,000 across your funded accounts combined, including Instant Funding. Evaluations do not count towards that cap. A separate limit allows…
Third-party payments are not allowed
You must pay for your account with a method in your own name. Using someone else's card or wallet, buying an account for someone else, or receiving a payout for someone else is…
Tick scalping and minimum trade duration
Hold every position for at least two minutes using server timestamps. Short-trade profits are removed and losses count. When short-trade profits exceed the payout share, account-profit…
Tick scalping and minimum trade duration
Hold every position for at least two minutes using server timestamps. Short-trade profits are removed and losses count. When short-trade profits exceed the payout share, account-profit…
Tick scalping and minimum trade duration
Hold every position for at least two minutes using server timestamps. Short-trade profits are removed and losses count. When short-trade profits exceed the payout share, account-profit…
Tick scalping and minimum trade duration
Hold every position for at least two minutes using server timestamps. Short-trade profits are removed and losses count. When short-trade profits exceed the payout share, account-profit…
Toxic trading (risk-to-reward)
Negative risk to reward uses the furthest stop distance. On all account types, 60% or more negative-risk-to-reward positions causes payout rejection and an account breach, regardless of…
Toxic trading (risk-to-reward)
Negative risk to reward uses the furthest stop distance. On all account types, 60% or more negative-risk-to-reward positions causes payout rejection and an account breach, regardless of…
Toxic trading (risk-to-reward)
Negative risk to reward uses the furthest stop distance. On all account types, 60% or more negative-risk-to-reward positions causes payout rejection and an account breach, regardless of…
Toxic trading (risk-to-reward)
Negative risk to reward uses the furthest stop distance. On all account types, 60% or more negative-risk-to-reward positions causes payout rejection and an account breach, regardless of…
Trade coordination and copy trading
You may repeat your own setup by hand on your own accounts. Automatic copying between accounts, and coordinated trading between different people, are prohibited.
Transferring a payout to Nuvesto Markets
You can request a payout transfer to a Nuvesto Markets account. Eligible clients may receive a 100% deposit bonus capped at $5,000 under Nuvesto’s terms. The bonus is non-withdrawable…
Understanding your Trader Area
Your Trader Area shows objectives and live loss limits. On funded accounts, automatic risk controls can also breach accounts for specified prohibited practices. Green metrics do not…
Understanding your Trader Area
Your Trader Area shows objectives and live loss limits. On funded accounts, automatic risk controls can also breach accounts for specified prohibited practices. Green metrics do not…
Understanding your Trader Area
Your Trader Area shows objectives and live loss limits. On funded accounts, automatic risk controls can also breach accounts for specified prohibited practices. Green metrics do not…
Understanding your Trader Area
Your Trader Area shows objectives and live loss limits. On funded accounts, automatic risk controls can also breach accounts for specified prohibited practices. Green metrics do not…
What counts as martingale?
Martingale means increasing your position size or total risk after a loss on the same asset, within the same or the next trading day. It is prohibited even when the sequence ends in…
What do the add-ons change?
Each available add-on changes one condition on one specific account. It does not remove drawdown limits, trading-conduct rules, trading days, verification or payout review.
What do the add-ons change?
Each available add-on changes one condition on one specific account. It does not remove drawdown limits, trading-conduct rules, trading days, verification or payout review.
What do the add-ons change?
Each available add-on changes one condition on one specific account. It does not remove drawdown limits, trading-conduct rules, trading days, verification or payout review.
What do the add-ons change?
Each available add-on changes one condition on one specific account. It does not remove drawdown limits, trading-conduct rules, trading days, verification or payout review.
What happens at market rollover?
The trading day rolls over at 21:00 UTC. Your daily drawdown resets at that moment, and for about an hour around it spreads widen and liquidity thins, so stops can slip.
What happens at market rollover?
The trading day rolls over at 21:00 UTC. Your daily drawdown resets at that moment, and for about an hour around it spreads widen and liquidity thins, so stops can slip.
What happens at market rollover?
The trading day rolls over at 21:00 UTC. Your daily drawdown resets at that moment, and for about an hour around it spreads widen and liquidity thins, so stops can slip.
What happens at market rollover?
The trading day rolls over at 21:00 UTC. Your daily drawdown resets at that moment, and for about an hour around it spreads widen and liquidity thins, so stops can slip.
What happens during payout review?
Your trading history is checked against your programme rules and the prohibited practices within two business days. If approved, the payment is processed within three business days.…
What happens during payout review?
Your trading history is checked against your programme rules and the prohibited practices within two business days. If approved, the payment is processed within three business days.…
What happens during payout review?
Your trading history is checked against your programme rules and the prohibited practices within two business days. If approved, the payment is processed within three business days.…
What happens during payout review?
Your trading history is checked against your programme rules and the prohibited practices within two business days. If approved, the payment is processed within three business days.…
What is Traderscale?
Traderscale provides simulated trading programmes. Pass an evaluation or choose Instant Funding, then trade a simulated funded account and receive eligible performance rewards at an 80%…
What should I check before contacting support?
Check your loss limits, consistency, open positions and trading-day count in your Trader Area first. Then send support your account details and the exact issue.
What should I check before contacting support?
Check your loss limits, consistency, open positions and trading-day count in your Trader Area first. Then send support your account details and the exact issue.
What should I check before contacting support?
Check your loss limits, consistency, open positions and trading-day count in your Trader Area first. Then send support your account details and the exact issue.
What should I check before contacting support?
Check your Pro loss limits, payout waiting period, open positions and trading-day count first. Pro has no consistency requirement. Send support your account details and the exact issue.
When can I request a payout?
For Speedy, meet the waiting period, 10 trading days, at least $250 account profit, closed positions, approved verification and a signed agreement. Consistency must be below 40%.
When can I request a payout?
For Flex, meet the waiting period, 4 qualifying profit days, at least $250 account profit, closed positions, approved verification and a signed agreement. There is no consistency…
When can I request a payout?
For Instant Funding, meet the waiting period, 4 qualifying profit days, at least $250 account profit, closed positions, approved verification and a signed agreement. Consistency must be…
When can I request a payout?
For Pro, meet the waiting period, 3 trading days, at least $250 account profit, closed positions, approved verification and a signed agreement. There is no consistency requirement.
When does platform maintenance happen?
There is no fixed maintenance schedule. Planned maintenance that affects trading is announced by email in advance.
When must I add a stop loss?
Every position needs a stop loss. The entry-timing add-on allows up to five minutes, and the stop must be attached before closing. Persistent missing-stop trading causes payout…
When must I add a stop loss?
Every position needs a stop loss. The entry-timing add-on allows up to five minutes, and the stop must be attached before closing. Persistent missing-stop trading causes payout…
When must I add a stop loss?
Every position needs a stop loss. The entry-timing add-on allows up to five minutes, and the stop must be attached before closing. Persistent missing-stop trading causes payout…
When must I add a stop loss?
Every position needs a stop loss. The entry-timing add-on allows up to five minutes, and the stop must be attached before closing. Persistent missing-stop trading causes payout…
Where to find your certificates
Log in to your Trader Area, open the menu and select Certificates. A certificate appears after you pass an evaluation or have a payout approved.
Where to find your login details
Evaluation login details are emailed immediately after payment, including Pro evaluations. Use the credentials for your platform. Support handles MT5 password changes, and those changes…
Which countries can join?
You must be 18 or over, legally able to enter a contract and able to complete verification. Eligibility depends on residence and access location. US customers can use standard accounts…
Which documents do I need for verification?
A valid, physical government photo ID (passport, driving licence or national ID card) in the same legal name as your Traderscale profile, plus a selfie or liveness check you complete…
Who can enter the competition?
Anyone whose residence and access location are outside the competition's restricted countries can register for one of the 500 places, first come first served. Previous top-10 finishers…
Why did my stop loss trigger early?
Stops fill at the price you can actually trade at, which includes the spread, not the mid or chart price. Around news and rollover the spread widens, so a stop can fill while the chart…
Why is my account inactive?
The Speedy inactivity clock starts when the account is created. Open a new trade within each ten-calendar-day period. The clock continues during KYC, setup and payout read-only periods.
Why is my account inactive?
The Flex inactivity clock starts when the account is created. Open a new trade within each ten-calendar-day period. The clock continues during KYC, setup and payout read-only periods.
Why is my account inactive?
The Instant Funding inactivity clock starts when the account is created. Open a new trade within each ten-calendar-day period. The clock continues during KYC, setup and payout read-only…
Why is my account inactive?
The Pro inactivity clock starts when the account is created. Open a new trade within each ten-calendar-day period. The clock continues during KYC, setup and payout read-only periods.
Why is my account read-only?
On MT5, an investor-password login is read-only. Accounts also become read-only from a payout request until processing is complete. A restriction does not by itself mean the account has…
Why was my account breached?
A breach means your equity crossed a daily or maximum drawdown level, or an applicable prohibited practice caused an automatic breach or was confirmed at payout review. The account…
Why was my account breached?
A breach means your equity crossed a daily or maximum drawdown level, or an applicable prohibited practice caused an automatic breach or was confirmed at payout review. The account…
Why was my account breached?
A breach means your equity crossed a daily or maximum drawdown level, or an applicable prohibited practice caused an automatic breach or was confirmed at payout review. The account…
Why was my account breached?
A breach means your equity crossed a daily or maximum drawdown level, or an applicable prohibited practice caused an automatic breach or was confirmed at payout review. The account…
Why was my payout rejected?
A missing Request Payout button means you cannot yet submit a request. A payout rejection happens after submission and review. Read the reason provided and check that the account…
Why was my payout rejected?
A missing Request Payout button means you cannot yet submit a request. A payout rejection happens after submission and review. Read the reason provided and check that the account…
Why was my payout rejected?
A missing Request Payout button means you cannot yet submit a request. A payout rejection happens after submission and review. Read the reason provided and check that the account…
Why was my payout rejected?
A missing Request Payout button means you cannot yet submit a request. A payout rejection happens after submission and review. Read the reason provided and check that the account…
Why was my trade closed automatically?
Check the close time, the order message and your account status. The usual causes are a missing stop loss, the weekend closure, TraderProtect on Instant Funding, a drawdown breach, or…
Why was my trade closed automatically?
Check the close time, the order message and your account status. The usual causes are a missing stop loss, the weekend closure, TraderProtect on Instant Funding, a drawdown breach, or…
Why was my trade closed automatically?
Check the close time, the order message and your account status. The usual causes are a missing stop loss, the weekend closure, TraderProtect on Instant Funding, a drawdown breach, or…
Why was my trade closed automatically?
A Pro position can close because its stop loss or take profit triggered, a stop was missing, the account breached a loss limit, or another applicable closure rule was triggered.
Why was my verification rejected?
Read the reason Veriff gives, fix that specific issue and resubmit. The fix is almost always specific, and resubmitting the same unclear or mismatched document will not change the…
