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Help article·All accounts

Account churning

You may not keep buying accounts and trading each one on an all-or-nothing basis until it passes or breaches. Traderscale expects a defined, controlled approach across your accounts,…

Help article·All accounts

Account sharing and reselling

Only you, the registered trader, may access and trade your account. You cannot sell it, share it, transfer it or let anyone else manage it.

Help article·Affiliates

Affiliate programme overview

Traderscale works with affiliates, content creators, educators and strategic partners. Partners get a commission structure, a dedicated account manager and marketing support.

Help article·Affiliates

Affiliate terms

Your full terms are in your partner agreement. Two published rules also bind every affiliate: no third-party payments and no gifted accounts.

Help article·All accounts

AML and compliance checks

Traderscale checks payment ownership, verifies identity and monitors trading to prevent fraud, money laundering and account misuse. Responding to information requests quickly is the…

Help article·All accounts

Arbitrage trading

You may not profit from price differences, feed delays or technical inefficiencies between platforms. Latency arbitrage, triangular arbitrage, cross-platform price exploitation and…

Help article·Speedy · Flex · Instant Funding

Can I add to a losing position?

On Speedy, Flex and Instant Funding, adding to a losing position must meet either the time allowance or the instrument’s price-distance allowance. Pro-only sequences are exempt; the…

Help article·All accounts

Can I hold trades over the weekend?

Yes, if your account has the Weekend Holding add-on. Without it, open positions close automatically at 20:30 UTC before the weekend and weekend-open markets cannot be traded.

Help article·All accounts

Can I scale in or trade multiple accounts?

Yes. You can place several entries and repeat your own setup by hand on your own accounts. The adding-to-a-loser rule, the risk rules and your programme's restrictions still apply to…

Help article·Speedy

Can I trade during news releases?

Directional news trading is allowed on Speedy and Pro. Flex and Instant Funding restrict new positions on affected or correlated instruments within five minutes before and after a…

Help article·Flex

Can I trade during news releases?

Directional news trading is allowed on Speedy and Pro. Flex and Instant Funding restrict new positions on affected or correlated instruments within five minutes before and after a…

Help article·Instant Funding

Can I trade during news releases?

Directional news trading is allowed on Speedy and Pro. Flex and Instant Funding restrict new positions on affected or correlated instruments within five minutes before and after a…

Help article·Pro

Can I trade during news releases?

Directional news trading is allowed on Pro, without the five-minute news-entry restriction. Opposing-order news bracketing is prohibited. Normal risk and trading rules still apply.

Help article·All accounts

Can I use EAs, bots or trade copiers?

No. You must place every trade yourself. Expert Advisors, bots, scripts and automatic trade copiers are prohibited on evaluation and funded accounts. Analysis tools and calculators need…

Help article·All accounts

Capital allocation manipulation

You may not spread, transfer or offset risk across several Traderscale accounts to get around the limits that apply to a single account.

Help article·Affiliates

Commission structure

Commission rates and terms are provided during the application process and in your partner agreement. The programme offers competitive structures, with bespoke arrangements for…

Help article·All accounts

Compare Speedy, Flex, Pro and Instant Funding

Speedy and Flex are one-step evaluations, Pro is two-step and Instant Funding has no evaluation. Speedy and Instant Funding use a trailing maximum drawdown and a consistency rule. Flex…

Help article·Competition

Competition drawdown and risk rules

The competition uses a 4% daily drawdown that resets at 21:00 UTC, an 8% trailing maximum drawdown, a 4% maximum risk per asset and a two-minute minimum hold. Drawdown uses equity; the…

Help article·Competition

Competition prizes

Places 1 to 8 win a two-step Pro Challenge account, from $400,000 for first place down to $10,000. Places 9 and 10 receive exclusive discount codes. Prizes are non-transferable and…

Help article·Competition

Competition restricted countries

The competition's restricted list is much longer than the list for standard accounts. Residents of the countries below, and anyone accessing the competition from them, cannot take part…

Help article·All accounts

Expert Advisors and automation

All trading must be manual. Any tool that automatically opens, changes, manages or closes trades is prohibited on every account.

Help article·All accounts

Exploiting system errors

You may not profit from a known or obvious technical fault, pricing error, feed delay or platform malfunction. Stop trading the affected instrument and report it instead.

Help article·Flex

Flex drawdown limits

Flex has two loss limits: a 3% daily drawdown and an 8% static maximum drawdown. The maximum floor is fixed from your starting balance and never moves.

Help article·Flex · Funded

Flex payout requirements

Before each Flex payout you need 4 qualifying profit days, the waiting period, no open positions, approved verification and a signed agreement. Meeting them lets you request; the payout…

Help article·Flex

Flex rules at a glance

Flex is a one-step evaluation with a 10% profit target, a 3% daily drawdown limit and an 8% static maximum drawdown. There is no consistency rule. You need four qualifying profit days…

Help article·Flex

Flex: profit target and trading days

To pass the Flex evaluation, reach 10% closed profit with no open positions across at least four qualifying profit days. Each qualifying day needs at least 0.25% of starting balance in…

Help article·All accounts

Getting paid in crypto (USDT)

Crypto payouts are sent as USDT on the ERC20 network. Check every character of your wallet address and confirm it accepts USDT on ERC20 before you submit. Funds sent on the wrong…

Help article·All accounts

Grid trading

You may not place layers of orders at fixed price intervals with no directional view. A grid profits from movement in either direction, which is not a trading decision.

Help article·All accounts

Hedge trading

You may not hold a buy and a sell on the same instrument at the same time, including across separate Traderscale accounts, where the effect is to cancel out your exposure or exploit…

Help article·All accounts

High-frequency trading

You may not use ultra-fast execution to capture tiny price movements within milliseconds, whether by software or by hand.

Help article·Speedy · Funded

How do I activate my funded account?

Activate your simulated funded Speedy account by completing identity verification and signing the Funded Trader Agreement. Receiving login details alone does not enable trading.

Help article·Flex · Funded

How do I activate my funded account?

Activate your simulated funded Flex account by completing identity verification and signing the Funded Trader Agreement. Receiving login details alone does not enable trading.

Help article·Instant Funding · Funded

How do I activate my funded account?

Activate your simulated funded Instant Funding account by completing identity verification and signing the Funded Trader Agreement. Receiving login details alone does not enable…

Help article·Pro · Funded

How do I activate my funded account?

Activate your simulated funded Pro account by completing identity verification and signing the Funded Trader Agreement. Receiving login details alone does not enable trading.

Help article·Speedy

How do I request a payout?

In your Trader Area, open Accounts Overview, select your funded account, choose Go to Metrics and select Request Payout once it appears. Confirm your payment details before you submit.

Help article·Flex

How do I request a payout?

In your Trader Area, open Accounts Overview, select your funded account, choose Go to Metrics and select Request Payout once it appears. Confirm your payment details before you submit.

Help article·Instant Funding

How do I request a payout?

In your Trader Area, open Accounts Overview, select your funded account, choose Go to Metrics and select Request Payout once it appears. Confirm your payment details before you submit.

Help article·Pro

How do I request a payout?

In your Trader Area, open Accounts Overview, select your funded account, choose Go to Metrics and select Request Payout once it appears. Confirm your payment details before you submit.

Help article·Speedy

How does the risk-to-reward policy work?

Negative risk to reward uses the furthest stop distance. On all account types, 60% or more negative-risk-to-reward positions causes payout rejection and an account breach, regardless of…

Help article·Flex

How does the risk-to-reward policy work?

Negative risk to reward uses the furthest stop distance. On all account types, 60% or more negative-risk-to-reward positions causes payout rejection and an account breach, regardless of…

Help article·Instant Funding

How does the risk-to-reward policy work?

Negative risk to reward uses the furthest stop distance. On all account types, 60% or more negative-risk-to-reward positions causes payout rejection and an account breach, regardless of…

Help article·Pro

How does the risk-to-reward policy work?

Negative risk to reward uses the furthest stop distance. On all account types, 60% or more negative-risk-to-reward positions causes payout rejection and an account breach, regardless of…

Help article·Instant Funding · Funded

How does TraderProtect work?

On Instant Funding, TraderProtect closes all open positions when their combined floating loss reaches 2% of initial balance. The event count lasts for the account lifetime: the first is…

Help article·Speedy

How long does a payout take?

Compliance review takes up to two business days from your request. Payment processing takes up to three business days after approval. These are separate stages.

Help article·Flex

How long does a payout take?

Compliance review takes up to two business days from your request. Payment processing takes up to three business days after approval. These are separate stages.

Help article·Instant Funding

How long does a payout take?

Compliance review takes up to two business days from your request. Payment processing takes up to three business days after approval. These are separate stages.

Help article·Pro

How long does a payout take?

Compliance review takes up to two business days from your request. Payment processing takes up to three business days after approval. These are separate stages.

Help article·All accounts

How long does verification take?

Verification is usually instant after a clear submission. Approved verification and a signed Funded Trader Agreement are required before a funded account is enabled for trading.

Help article·Speedy

How long must I hold a trade?

Hold every position for at least two minutes using server timestamps. Short-trade profits are removed and losses count. When short-trade profits exceed the payout share, account-profit…

Help article·Flex

How long must I hold a trade?

Hold every position for at least two minutes using server timestamps. Short-trade profits are removed and losses count. When short-trade profits exceed the payout share, account-profit…

Help article·Instant Funding

How long must I hold a trade?

Hold every position for at least two minutes using server timestamps. Short-trade profits are removed and losses count. When short-trade profits exceed the payout share, account-profit…

Help article·Pro

How long must I hold a trade?

Hold every position for at least two minutes using server timestamps. Short-trade profits are removed and losses count. When short-trade profits exceed the payout share, account-profit…

Help article·Pro · Funded

How the Pro challenge fee refund works

Your first approved Pro funded payout triggers a refund of the full amount paid for the original challenge order, including add-ons purchased in that order. Eligibility alone or a…

Help article·Affiliates

How to apply as an affiliate

Apply through the partners page on the Traderscale website. The partnerships team reviews every application and replies directly.

Help article·All accounts

How to buy an account

Buy through the website checkout or your Trader Area. Evaluation login details, including Pro evaluation details, are issued immediately after payment. Funded trading requires approved…

Help article·All accounts

How to delete your account

Contact support by email or live chat. Deletions are handled manually and cannot be done from inside the platform.

Help article·All accounts

How to log in to Match-Trader

Sign in to Match-Trader with the email address and password supplied in your account login email. US customers use Match-Trader only. Your programme trading rules still apply.

Help article·All accounts

How to reset your password

Use Forgot password at hub.traderscale.com to reset your Trader Area password. MT5 password changes are handled by support and appear in the Trader Area; changing the password inside…

Help article·Instant Funding · Funded

Instant Funding consistency rule

On Instant Funding, your highest profit day must be below 20% of your total profit for the payout period. Exactly 20% does not pass. Failing the rule delays your payout; it does not…

Help article·Instant Funding

Instant Funding drawdown limits

Instant Funding has two loss limits: a 3% daily drawdown and a 6% trailing maximum drawdown. The maximum floor rises with your highest equity until it locks at the starting balance, and…

Help article·Instant Funding · Funded

Instant Funding payout requirements

Before each Instant Funding payout you need 4 qualifying profit days, the waiting period, no open positions, consistency below 20%, approved verification and a signed agreement. Meeting…

Help article·Instant Funding

Instant Funding rules at a glance

Instant Funding has no evaluation. You trade a simulated funded account after completing KYC and signing the agreement, with 3% daily drawdown, 6% trailing maximum drawdown, consistency…

Help article·Instant Funding · Funded

Instant Funding: qualifying trading days

Before each Instant Funding payout you need four days with net realised profit of at least 0.25% of starting balance. Entry and close do not need the same date. There is no evaluation…

Help article·Speedy

Max risk per asset

Maximum planned stop-loss risk per asset is 4% on Speedy, 3% on Flex, 5% on Pro and 2.5% on Instant Funding. Risk is measured per account and recalculated when the stop changes.

Help article·Flex

Max risk per asset

Maximum planned stop-loss risk per asset is 4% on Speedy, 3% on Flex, 5% on Pro and 2.5% on Instant Funding. Risk is measured per account and recalculated when the stop changes.

Help article·Instant Funding

Max risk per asset

Maximum planned stop-loss risk per asset is 4% on Speedy, 3% on Flex, 5% on Pro and 2.5% on Instant Funding. Risk is measured per account and recalculated when the stop changes.

Help article·Pro

Max risk per asset

Pro allows up to 5% planned risk per asset within each account. Risk from entries on the same asset is combined and recalculated when a stop changes.

Help article·Competition

Monthly competition rules

The competition runs from the 1st to the last day of each month on a dedicated $100,000 simulated MT5 account. There are 500 places, first come first served, and registration opens…

Help article·All accounts

MT5 login troubleshooting

Most MT5 login problems come down to the wrong server, a pasted password with a stray space, or the investor password being used instead of the main trading password. Work through the…

Help article·Speedy

News bracketing

You may not place opposing pending orders either side of the price before a major news release to catch the move in either direction. On Flex and Instant Funding, the five-minute window…

Help article·Flex

News bracketing

You may not place opposing pending orders either side of the price before a major news release to catch the move in either direction. On Flex and Instant Funding, the five-minute window…

Help article·Instant Funding

News bracketing

You may not place opposing pending orders either side of the price before a major news release to catch the move in either direction. On Flex and Instant Funding, the five-minute window…

Help article·Pro

News bracketing

Opposing orders intended to capture either direction of a news release are prohibited on Pro. Directional news trading remains allowed.

Help article·All accounts

One-sided speculative exposure

Repeated big directional bets with no risk control and no consistent method can be treated as speculative behaviour, even if they win.

Help article·All accounts

Payment method policy

Your Traderscale profile, your account, the payment method you buy with, your identity documents and your payout method must all be in the same legal name. Payments from anyone else are…

Help article·Pro

Pro drawdown limits

Pro has two loss limits: a 5% daily drawdown and a 10% static maximum drawdown. The maximum floor is fixed from your starting balance and never moves.

Help article·Pro · Funded

Pro payout requirements

Before each Pro payout you need 3 trading days, the waiting period, no open positions, approved verification and a signed agreement. Meeting them lets you request; the payout is still…

Help article·Pro

Pro rules at a glance

Pro is a simulated two-step evaluation (10% then 5%) with a 5% daily drawdown limit, a 10% static maximum drawdown and no consistency rule. Approval of your first funded payout triggers…

Help article·Pro

Pro: profit targets and trading days

Pass Phase 1 with 10% closed profit and Phase 2 with 5%, each with no open positions and at least three trading days. Funded Pro accounts need three trading days before each payout.…

Help article·All accounts

Refunds and cancellations

You pay a one-time purchase fee. Once login details are issued, the fee is non-refundable except for the Pro refund: the first approved funded payout triggers a refund of the full…

Help article·All accounts

Setting up Rise Works for payouts

Rise Works is the platform Traderscale uses to pay by bank wire or crypto, depending on your region. Set up your Rise profile before you request a payout, using the same email address…

Help article·Speedy · Funded

Speedy consistency rule

On a funded Speedy account, your highest profit day must be below 40% of your total profit for the payout period. Exactly 40% does not pass. Failing the rule delays your payout; it does…

Help article·Speedy

Speedy drawdown limits

Speedy has two loss limits: a 4% daily drawdown and an 8% trailing maximum drawdown. The maximum floor rises with your highest equity until it locks at the starting balance, and never…

Help article·Speedy · Funded

Speedy payout requirements

Before each Speedy payout you need 10 trading days, the waiting period, no open positions, consistency below 40%, approved verification and a signed agreement. Meeting them lets you…

Help article·Speedy

Speedy rules at a glance

Speedy is a one-step evaluation with a 10% profit target, a 4% daily drawdown limit and an 8% trailing maximum drawdown. Funded payouts need 10 trading days and consistency below 40%.

Help article·Speedy

Speedy: profit target and trading days

To pass the Speedy evaluation, reach 10% closed profit with no open positions and at least one trading day. On a funded Speedy account you need 10 trading days before each payout.

Help article·All accounts

The $600,000 capital limit

The maximum simulated capital allocation is $600,000 across your funded accounts combined, including Instant Funding. Evaluations do not count towards that cap. A separate limit allows…

Help article·All accounts

Third-party payments are not allowed

You must pay for your account with a method in your own name. Using someone else's card or wallet, buying an account for someone else, or receiving a payout for someone else is…

Help article·Speedy

Tick scalping and minimum trade duration

Hold every position for at least two minutes using server timestamps. Short-trade profits are removed and losses count. When short-trade profits exceed the payout share, account-profit…

Help article·Flex

Tick scalping and minimum trade duration

Hold every position for at least two minutes using server timestamps. Short-trade profits are removed and losses count. When short-trade profits exceed the payout share, account-profit…

Help article·Instant Funding

Tick scalping and minimum trade duration

Hold every position for at least two minutes using server timestamps. Short-trade profits are removed and losses count. When short-trade profits exceed the payout share, account-profit…

Help article·Pro

Tick scalping and minimum trade duration

Hold every position for at least two minutes using server timestamps. Short-trade profits are removed and losses count. When short-trade profits exceed the payout share, account-profit…

Help article·Speedy

Toxic trading (risk-to-reward)

Negative risk to reward uses the furthest stop distance. On all account types, 60% or more negative-risk-to-reward positions causes payout rejection and an account breach, regardless of…

Help article·Flex

Toxic trading (risk-to-reward)

Negative risk to reward uses the furthest stop distance. On all account types, 60% or more negative-risk-to-reward positions causes payout rejection and an account breach, regardless of…

Help article·Instant Funding

Toxic trading (risk-to-reward)

Negative risk to reward uses the furthest stop distance. On all account types, 60% or more negative-risk-to-reward positions causes payout rejection and an account breach, regardless of…

Help article·Pro

Toxic trading (risk-to-reward)

Negative risk to reward uses the furthest stop distance. On all account types, 60% or more negative-risk-to-reward positions causes payout rejection and an account breach, regardless of…

Help article·All accounts

Trade coordination and copy trading

You may repeat your own setup by hand on your own accounts. Automatic copying between accounts, and coordinated trading between different people, are prohibited.

Help article·All accounts

Transferring a payout to Nuvesto Markets

You can request a payout transfer to a Nuvesto Markets account. Eligible clients may receive a 100% deposit bonus capped at $5,000 under Nuvesto’s terms. The bonus is non-withdrawable…

Help article·Speedy

Understanding your Trader Area

Your Trader Area shows objectives and live loss limits. On funded accounts, automatic risk controls can also breach accounts for specified prohibited practices. Green metrics do not…

Help article·Flex

Understanding your Trader Area

Your Trader Area shows objectives and live loss limits. On funded accounts, automatic risk controls can also breach accounts for specified prohibited practices. Green metrics do not…

Help article·Instant Funding

Understanding your Trader Area

Your Trader Area shows objectives and live loss limits. On funded accounts, automatic risk controls can also breach accounts for specified prohibited practices. Green metrics do not…

Help article·Pro

Understanding your Trader Area

Your Trader Area shows objectives and live loss limits. On funded accounts, automatic risk controls can also breach accounts for specified prohibited practices. Green metrics do not…

Help article·All accounts

What counts as martingale?

Martingale means increasing your position size or total risk after a loss on the same asset, within the same or the next trading day. It is prohibited even when the sequence ends in…

Help article·Speedy

What do the add-ons change?

Each available add-on changes one condition on one specific account. It does not remove drawdown limits, trading-conduct rules, trading days, verification or payout review.

Help article·Flex

What do the add-ons change?

Each available add-on changes one condition on one specific account. It does not remove drawdown limits, trading-conduct rules, trading days, verification or payout review.

Help article·Instant Funding

What do the add-ons change?

Each available add-on changes one condition on one specific account. It does not remove drawdown limits, trading-conduct rules, trading days, verification or payout review.

Help article·Pro

What do the add-ons change?

Each available add-on changes one condition on one specific account. It does not remove drawdown limits, trading-conduct rules, trading days, verification or payout review.

Help article·Speedy

What happens at market rollover?

The trading day rolls over at 21:00 UTC. Your daily drawdown resets at that moment, and for about an hour around it spreads widen and liquidity thins, so stops can slip.

Help article·Flex

What happens at market rollover?

The trading day rolls over at 21:00 UTC. Your daily drawdown resets at that moment, and for about an hour around it spreads widen and liquidity thins, so stops can slip.

Help article·Instant Funding

What happens at market rollover?

The trading day rolls over at 21:00 UTC. Your daily drawdown resets at that moment, and for about an hour around it spreads widen and liquidity thins, so stops can slip.

Help article·Pro

What happens at market rollover?

The trading day rolls over at 21:00 UTC. Your daily drawdown resets at that moment, and for about an hour around it spreads widen and liquidity thins, so stops can slip.

Help article·Speedy · Funded

What happens during payout review?

Your trading history is checked against your programme rules and the prohibited practices within two business days. If approved, the payment is processed within three business days.…

Help article·Flex · Funded

What happens during payout review?

Your trading history is checked against your programme rules and the prohibited practices within two business days. If approved, the payment is processed within three business days.…

Help article·Instant Funding · Funded

What happens during payout review?

Your trading history is checked against your programme rules and the prohibited practices within two business days. If approved, the payment is processed within three business days.…

Help article·Pro · Funded

What happens during payout review?

Your trading history is checked against your programme rules and the prohibited practices within two business days. If approved, the payment is processed within three business days.…

Help article·All accounts

What is Traderscale?

Traderscale provides simulated trading programmes. Pass an evaluation or choose Instant Funding, then trade a simulated funded account and receive eligible performance rewards at an 80%…

Help article·Speedy

What should I check before contacting support?

Check your loss limits, consistency, open positions and trading-day count in your Trader Area first. Then send support your account details and the exact issue.

Help article·Flex

What should I check before contacting support?

Check your loss limits, consistency, open positions and trading-day count in your Trader Area first. Then send support your account details and the exact issue.

Help article·Instant Funding

What should I check before contacting support?

Check your loss limits, consistency, open positions and trading-day count in your Trader Area first. Then send support your account details and the exact issue.

Help article·Pro

What should I check before contacting support?

Check your Pro loss limits, payout waiting period, open positions and trading-day count first. Pro has no consistency requirement. Send support your account details and the exact issue.

Help article·Speedy · Funded

When can I request a payout?

For Speedy, meet the waiting period, 10 trading days, at least $250 account profit, closed positions, approved verification and a signed agreement. Consistency must be below 40%.

Help article·Flex · Funded

When can I request a payout?

For Flex, meet the waiting period, 4 qualifying profit days, at least $250 account profit, closed positions, approved verification and a signed agreement. There is no consistency…

Help article·Instant Funding · Funded

When can I request a payout?

For Instant Funding, meet the waiting period, 4 qualifying profit days, at least $250 account profit, closed positions, approved verification and a signed agreement. Consistency must be…

Help article·Pro · Funded

When can I request a payout?

For Pro, meet the waiting period, 3 trading days, at least $250 account profit, closed positions, approved verification and a signed agreement. There is no consistency requirement.

Help article·All accounts

When does platform maintenance happen?

There is no fixed maintenance schedule. Planned maintenance that affects trading is announced by email in advance.

Help article·Speedy

When must I add a stop loss?

Every position needs a stop loss. The entry-timing add-on allows up to five minutes, and the stop must be attached before closing. Persistent missing-stop trading causes payout…

Help article·Flex

When must I add a stop loss?

Every position needs a stop loss. The entry-timing add-on allows up to five minutes, and the stop must be attached before closing. Persistent missing-stop trading causes payout…

Help article·Instant Funding

When must I add a stop loss?

Every position needs a stop loss. The entry-timing add-on allows up to five minutes, and the stop must be attached before closing. Persistent missing-stop trading causes payout…

Help article·Pro

When must I add a stop loss?

Every position needs a stop loss. The entry-timing add-on allows up to five minutes, and the stop must be attached before closing. Persistent missing-stop trading causes payout…

Help article·All accounts

Where to find your certificates

Log in to your Trader Area, open the menu and select Certificates. A certificate appears after you pass an evaluation or have a payout approved.

Help article·All accounts

Where to find your login details

Evaluation login details are emailed immediately after payment, including Pro evaluations. Use the credentials for your platform. Support handles MT5 password changes, and those changes…

Help article·All accounts

Which countries can join?

You must be 18 or over, legally able to enter a contract and able to complete verification. Eligibility depends on residence and access location. US customers can use standard accounts…

Help article·All accounts

Which documents do I need for verification?

A valid, physical government photo ID (passport, driving licence or national ID card) in the same legal name as your Traderscale profile, plus a selfie or liveness check you complete…

Help article·Competition

Who can enter the competition?

Anyone whose residence and access location are outside the competition's restricted countries can register for one of the 500 places, first come first served. Previous top-10 finishers…

Help article·All accounts

Why did my stop loss trigger early?

Stops fill at the price you can actually trade at, which includes the spread, not the mid or chart price. Around news and rollover the spread widens, so a stop can fill while the chart…

Help article·Speedy

Why is my account inactive?

The Speedy inactivity clock starts when the account is created. Open a new trade within each ten-calendar-day period. The clock continues during KYC, setup and payout read-only periods.

Help article·Flex

Why is my account inactive?

The Flex inactivity clock starts when the account is created. Open a new trade within each ten-calendar-day period. The clock continues during KYC, setup and payout read-only periods.

Help article·Instant Funding

Why is my account inactive?

The Instant Funding inactivity clock starts when the account is created. Open a new trade within each ten-calendar-day period. The clock continues during KYC, setup and payout read-only…

Help article·Pro

Why is my account inactive?

The Pro inactivity clock starts when the account is created. Open a new trade within each ten-calendar-day period. The clock continues during KYC, setup and payout read-only periods.

Help article·All accounts

Why is my account read-only?

On MT5, an investor-password login is read-only. Accounts also become read-only from a payout request until processing is complete. A restriction does not by itself mean the account has…

Help article·Speedy

Why was my account breached?

A breach means your equity crossed a daily or maximum drawdown level, or an applicable prohibited practice caused an automatic breach or was confirmed at payout review. The account…

Help article·Flex

Why was my account breached?

A breach means your equity crossed a daily or maximum drawdown level, or an applicable prohibited practice caused an automatic breach or was confirmed at payout review. The account…

Help article·Instant Funding

Why was my account breached?

A breach means your equity crossed a daily or maximum drawdown level, or an applicable prohibited practice caused an automatic breach or was confirmed at payout review. The account…

Help article·Pro

Why was my account breached?

A breach means your equity crossed a daily or maximum drawdown level, or an applicable prohibited practice caused an automatic breach or was confirmed at payout review. The account…

Help article·Speedy · Funded

Why was my payout rejected?

A missing Request Payout button means you cannot yet submit a request. A payout rejection happens after submission and review. Read the reason provided and check that the account…

Help article·Flex · Funded

Why was my payout rejected?

A missing Request Payout button means you cannot yet submit a request. A payout rejection happens after submission and review. Read the reason provided and check that the account…

Help article·Instant Funding · Funded

Why was my payout rejected?

A missing Request Payout button means you cannot yet submit a request. A payout rejection happens after submission and review. Read the reason provided and check that the account…

Help article·Pro · Funded

Why was my payout rejected?

A missing Request Payout button means you cannot yet submit a request. A payout rejection happens after submission and review. Read the reason provided and check that the account…

Help article·Speedy

Why was my trade closed automatically?

Check the close time, the order message and your account status. The usual causes are a missing stop loss, the weekend closure, TraderProtect on Instant Funding, a drawdown breach, or…

Help article·Flex

Why was my trade closed automatically?

Check the close time, the order message and your account status. The usual causes are a missing stop loss, the weekend closure, TraderProtect on Instant Funding, a drawdown breach, or…

Help article·Instant Funding

Why was my trade closed automatically?

Check the close time, the order message and your account status. The usual causes are a missing stop loss, the weekend closure, TraderProtect on Instant Funding, a drawdown breach, or…

Help article·Pro

Why was my trade closed automatically?

A Pro position can close because its stop loss or take profit triggered, a stop was missing, the account breached a loss limit, or another applicable closure rule was triggered.

Help article·All accounts

Why was my verification rejected?

Read the reason Veriff gives, fix that specific issue and resubmit. The fix is almost always specific, and resubmitting the same unclear or mismatched document will not change the…

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